Do you feel like you’re expected to know about AI and you just don’t have time?
If AI just feels like more regulation, more policies, more strategy decisions to make, and not the efficiency that’s been promised. I can help.
You run the firm. I’ll keep on top of the AI.
I help mid-market firms deal with the hidden workload AI brings, the policy, the vendor calls, the staff training, so partners can keep running the firm day to day instead of managing a technology project.
I’m like having a team member that’s not on your payroll. I treat your firm as if it was my own business. I’m not affiliated to any technology company or product and I give advice based on your goals.
Also when you book Fiona, you get Fiona. The work is not outsourced to a junior member of the team.
What I actually do.
I get to know your firm. Which regulators you answer to, which software you use, what your processes are. And most importantly I get to know your position on AI and where you set your boundaries. I learn how you want your customers to see you, what is important to your business and how you like to operate.
Each month we get on a call. I go over anything from the world of AI that I think is relevant to your business. That might be a software update adding a new AI feature that you could use, or a regulator deadline. I offer you options and give my opinion. Any decisions still sit with you. Then you ask me any questions you like and I’ll give my thoughts. Sometimes I take it away for a little more thought, other times I’m able to answer right away. I always give opinions based on what I think is right for your firm, and nothing else.
Then in between the monthly calls I’m available for any ad-hoc questions that come up. And of course, if you do want training or support with something extra, like your AI strategy, I already know your business and how you like to work. So I can support with these without needing to get up to speed.
My background is in building AI products in environments where mistakes have consequences. I’ve worked in regulated banking, public broadcasting, and a startup that had to ship to Google across twelve markets. I can really help you understand what’s worth focusing on, in what order, and what you really must not miss.
Hi, I’m Fiona.
I have actually shipped AI. I led the product work that built the foundations for NatWest’s first AI agents, in partnership with IBM and OpenAI. Before that, I was part of the team designing and building BBC content on Alexa, reaching millions of users, for which I was awarded Alexa Champion. And I was COO of labworks.io, the studio behind Voice Arcade, the world’s first voice-gaming subscription, shipped to Google in twelve locales.
I care about governance. I co-founded and later chaired NatWest Cora’s AI Ethics Board. I helped to design policies and processes for ensuring we stayed on the right side of the line. Always.
I explain things in English. Maths degree, MSc in AI with distinction, qualified teacher. Ten years translating technical complexity for non-technical executives. If you leave a conversation with me more confused than when you started, I’ve done my job badly.
The choice is yours. Always.
What I’ve described above is the typical retainer client. But I also have a whole bunch of stand alone services I offer. These are great to see if we’re a good fit for an ongoing relationship and cover things like ADM assessment, Decision review or Vendor evaluation. You can see the full list on my services page. And if you want help with something not listed, book a call and I’ll tell you if I can help.
Don’t just take my word for it.
“Fiona’s incredible attention to detail coupled with her intuitive understanding of the needs of a team made her an outstanding co-facilitator with the CEO for our board calls. Fiona is extremely hard working, data-driven but above all she has an unusually broad understanding of people, production, design and strategy.”
“Fiona made the space between editorial and technology teams productive. Engineers understood her, producers trusted her, and ambitious projects that could easily have stalled in translation kept moving because she was in the room. She led some of the most innovative conversational Al work the BBC shipped, turning experimental technology into experiences that real audiences genuinely loved. The reviews spoke for themselves.
Anyone hiring for an experienced Al role in Product or Consultancy, particularly where real-world ambition meets emerging technology, would be lucky to work with her.”
“Fiona always cut through the hype to focus on the value for the end user/customer, putting their experience at the heart of her thinking. I thoroughly recommend Fiona and personally miss working with her and learning from her insights.”
Senior AI advisor working with companies in Australia. Based in Bangkok.